Creditoner Returns and Refund Policy

At Creditoner, we strive to ensure that every customer is fully satisfied with their purchase. If you are not completely happy with your product, our returns and refund policy is designed to make the process simple and straightforward.

1. Returns Eligibility

  • Items must be returned within 30 days of the purchase date.
  • Products must be in new, unused condition, with all original packaging, tags, and accessories included.
  • Helmets that show signs of wear, use, or damage are not eligible for return.
  • Sale items or final clearance products are non-returnable, unless faulty.

2. How to Initiate a Return

  • To begin the return process, please contact our customer support team to request a Return Authorization (RA) number.
  • Once approved, you’ll receive instructions on how and where to ship your return.
  • Returns sent without a valid RA number will not be accepted.

3. Return Shipping

  • The customer is responsible for the cost of return shipping unless the product is defective or was damaged during shipping.
  • We recommend using a trackable shipping method for all returns, as Creditoner is not responsible for lost or delayed return shipments.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method within 5-7 business days.
  • Shipping fees from the original order are non-refundable, except in cases of defective products or shipping errors.
  • Any product that is not in its original condition, is damaged, or is missing parts not due to our error may be subject to a partial refund or rejection.

5. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 7 days of receiving the product, and we will arrange for a replacement or full refund.
  • Creditoner will cover return shipping costs for defective or damaged items.

6. Exchanges

  • If you would like to exchange your helmet for a different size, model, or color, the process will be handled as a new order.
  • You must return the original item following the above return process, and place a new order for the desired product.
  • Shipping costs for exchanges may apply.

7. Non-Returnable Items

  • Customized or personalized helmets.
  • Gift cards.
  • Final sale items, unless the product is defective or damaged.

By following these guidelines, we aim to make the return and refund process as smooth as possible. For any questions or concerns regarding your return, please don’t hesitate to contact our customer service team. We’re here to help!